Wrong Size:

Please check and make sure that you have input the correct size before submitting your order. We understand that mistakes happen. If you accidentally order the wrong size we can reprint another one. We will take 15% OFF on non cling backgrounds and 10% OFF cling on backgrounds. You will also be charged for shipping. However, if we make the mistake of shipping you the incorrect size, we will send you the correct background at no charge.

Refund:

All backgrounds are custom size and made to order. Therefore we do not offer refunds unless there is a defect with the product. In order to receive a refund, purchaser must ship background(s) back to Petbackdrops at his or her own expense. We will not give a refund until we have recieved confirmation via tracking number that the returned merchandise is on it's way back to us.

Cancellations:

If you would like to cancel an order. Please do so within 24 hours. Once your background has been printed, you cannot make a change or cancel your order. Customer service is very important to us. If you are unsatisfied with the product please contact us as soon as possible. For any questions, please email us at info@petbackdrops.com

Shipping:

All backgrounds are made to order and edited in which they were received. Our normal turn around time is 7-12 business days for all DOMESTIC orders.

Please allow up to 8-17 business days turn around time for all INTERNATIONAL ORDERS. Additional shipping costs may apply for international packages over 2 feet long.

Customs Charge may apply on orders that are $150 or more.

Once your order has been shipped out with a tracking number, we are not responsible for lost packages, missing products or damaged products.

**Please keep in mind that our turn around time may be delayed during holidays or due to high volume of orders.**